How Our Legal Framework Applies to Your Account
When you open an account with us, you enter into a set of terms that govern how that account operates. This includes how deposits made via DANA, OVO, or GoPay are processed, how your transaction records are retained, and what happens if we suspect misuse or
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a breach of account terms. We do not treat your wallet data as permanent — retention periods apply, and you can request a review of what we hold. Access to the platform depends entirely on whether your location and local law permit it. We do not
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make eligibility claims that override local regulation. If you are in a region where access is restricted, these terms still apply to any prior account activity. Our policy also covers automated decision-making: we may flag account behaviour for review without human involvement at the first step,
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but any action that affects your account status gets a human review before it is finalised. Wallet-linked accounts — those connected to DANA, OVO, or GoPay — are subject to the same review path as bank-linked accounts. Nothing in our terms limits your right to ask
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us questions about how your account data is used or stored.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.