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How tamago4d Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, deposit via DANA, OVO or GoPay, and use our lobby — and how we keep that data safe.

Account data protectedDANA, OVO, GoPay transaction recordsNo data sold to third partiesYou can request your data anytimeIndonesia-focused policy scope
tamago4d How tamago4d Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

Have a question about your data, want to request a copy of what we hold, or need to update incorrect information? Our support team handles privacy requests directly. Reach us through any of the channels below and we will respond as promptly as our queue allows.

Live Chat Start a live chat session from your account dashboard. Select the privacy or account category when you open the chat so your request reaches the right team.
Email Support Send your privacy request to our support email address listed in your account settings. Include your registered wallet type — DANA, OVO or GoPay — for faster verification.
Account Settings Some data correction requests, like updating your phone number or linked wallet, can be handled directly inside your account profile page without contacting support.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply a layered approach to data security — encryption in transit, access controls on our internal systems and session timeout rules that log you out after a period of inactivity. These aren't just policy statements; they reflect how the account system is actually built. Below are the four areas we take seriously.

Encryption and Transmission

All data moving between your device and our servers travels over an encrypted connection. This covers login, account updates and wallet transactions via DANA, OVO or GoPay.

Cookie and Session Use

We use session cookies to keep you logged in during your visit and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Data Retention Period

Account records are kept for as long as your account is active and for the period required by applicable law after closure. Transaction logs tied to DANA, OVO or GoPay are subject to standard financial retention rules.

Your Right to Access

You can request a copy of the personal data we hold about you. Submit the request via live chat or email; we'll verify your identity first, then send the data to your registered contact.

Common Questions About Your Privacy Rights

These are the questions we hear most often about data, account privacy and how we handle information tied to your DANA, OVO or GoPay wallet. If your question isn't here, live chat or email will get you a direct answer.

We collect your name, email, phone number and the wallet ID linked to your DANA, OVO or GoPay account. This is the minimum needed to verify your identity and process payments.

We share data only with payment processors handling your DANA, OVO or GoPay transactions, and only the details each transaction requires. We do not sell your data to advertisers or unrelated third parties.

Contact us via live chat or support email with your account details and wallet type. After we verify your identity, we send the data summary to your registered contact address.

Yes. Send a deletion request through live chat or email. Note that some records, particularly payment logs tied to DANA, OVO or GoPay, must be kept for the period required under applicable law.

We use session cookies for login continuity and analytics cookies to understand page usage. You control non-essential cookies through your browser settings; blocking them may affect some account features.

The policy applies to all accounts where access is permitted under local law. If local regulations in your region impose additional requirements, those apply alongside this policy automatically.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.